SHIPPING AND RETURNS

Shipping

Each order placed with us is carefully finished and packaged in our workshop. We make sure that every shipment is checked thoroughly before leaving our premises and is shipped within 10 to 15 working days. As soon as your order has been dispatched you will receive an email from our end with a tracking number, which you can use to track your order on our shipping partner’s site. In case of any unforeseen delay in processing your order we will notify you without fail.

Shipping within India

Shipping to anywhere in India is absolutely free. Orders placed from metro cities are usually delivered the next day from the day of dispatch , but due to the disruption of couriers due to COVID-19 crisis we will be taking a grace period of 8 working days. For smaller cities and remote addresses we keep a grace up to 12 working days. Please note that we will be unable to match up with the shipping schedules for orders with incomplete addresses or wrong contact information.

International Shipping

We ship all across the globe, with a flat rate calculated weight for all different zones. You may find our shipping rates a little higher than the industry standards, the reason being that we use the fastest and the most transparent courier service DTDC to make sure that all international orders are delivered within a maximum of 16 working days, but due to the current COVID-19 crisis we would be taking a grace period of 20 days. Please see flat shipping charges mentioned below.

0kg- 1kg – INR 3000

1kg- 2kg – INR 3500

2kg-3kg – INR 4000

Returns and Refund

We invest a great deal of love and care in making each product. And as a policy, we don’t offer returns on products that are delivered in perfect condition as per the order placed. We only provide exchanges and store credit valid for 10 days. However please note due to the ongoing crisis of COVID-19, for the health and well-being of our clientele and our team we would not be accepting any returns or exchanges for some time.

If for some reason you are unhappy with your product, we can offer exchanges in the size or style on request.

In case, the order is wrongly delivered or has been damaged in transit you can connect to us on info@shopekadi.com within 2 days of receiving the shipment. We offer a return and full refund or replacement of the order within seven days of receipt.

Please note items bought on Sale Section are not eligible for exchanges. If a piece is exchanged once, it cannot be exchanged the second time.

In case of exchanges, each request is handled on a case-by-case basis and we request you to get in touch with our team for prompt resolution, please note, that we will not be able to reimburse shipping costs including those to return the product to Ekadi for exchange. We recommend that you obtain proof of the postage on returning the item to us, as we won’t be able to accept responsibility for items lost in the post, you can also share the tracking number of the shipment being sent to us over email.

In case of exchanges please make sure your items are returned new, unused and with all Ekadi garment tags and packaging still attached. Please note that we would not accept returns and exchange on an order for any customized order, unless the product is faulty or not as described. Ekadi is reserves the right to not accept returns that are damaged by the customer and ones that do not meet our policy. These will not be accepted and will be sent back to the customer.

Please note: In case of exchanges and replacement of the product, the process can take around 7-10 days, from the date of the receiving the product at our office.

When applicable, the refund will be credited to the original payment method. Please note that the refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

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