FAQ

Can I order a product put on the Ekadi’s Instagram page?

In case you want to purchase any product that is not available on our e store and has been mentioned on our instagram page, you can DM us or write a mail to us on info@shopekadi.com or studio.ekadi@gmail.com , our merchandising team will reach out to you.

Can I cancel my order?

All orders are processed at the earliest. Hence any change or cancellation needs to be intimated by writing within 24 hours of placing the order at info@shopekadi.com and studio.ekadi@gmail.com.

Can I return or exchange what I purchased?

As a policy, we do not offer returns on products that are delivered in perfect condition as per the order placed. If in case, you are somehow unhappy with the product, we can offer an exchange in the size or style on request. Please note that we would not be able to accept exchanges for a custom made order, unless the product has arrived in damaged condition or is not as described.

Which size do I order?

In case you are not sure of which size to order, you can always refer our sizing Chart Guide.

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